Check Point VPN – “SR_Service.exe – Application Error”

If you are getting the following error;

SR_Service.exe - Application Error
The instruction at "0x77c478c0" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program
OK   Cancel


The solution is;

  1. Open Microsoft Internet Explorer
  2. Internet Options
  3. Content
  4. Certificates
  5. Trusted Root Certification Authorities
  6. Remove Autoridad Certificadora Raiz de la Secretaria Economia
  • Los

    Thanks Travis for the information. When installing this VPN it is required to remove that certificate, but apparently it was not removed and that is why the user sent to me the message she was getting. Thanks again

  • Los, it can come back if the user modifies their Window’s settings. This is what happened to me.