How to disassemble a Seagate FreeAgent Pro

I purchased a 750gb Seagate FreeAgent Pro (from America) with the sole intention of using just the drive as it was actually the same price as the standalone drive (in Australia). To remove the drive is quite a tricky procedure if you don’t have the knowhow.

Seagate FreeAgent Pro

I didn’t complete mangle my FreeAgent Pro, it is still usable (I think), but it isn’t pretty anymore.

There is already information out there but it seems this is an older model (which also looks like it was a lot easier to dismantle).

To start, remove the base. This is the easy part, just keep on removing screws till the base can be removed. You will have to remove the circuit board and also the SATA and SATA power cables from the board. Once the base is removed, you will have something that looks like this.

Seagate FreeAgent Pro with base removed

This is an already gutted FreeAgent Pro. Note the Seagate logo, this is the side that comes apart.

Now, onto the hard part. Also, as a note, I haven’t actually tried this method, but once I had it opened it was easier to assume how it should have been open (got to love hindsight). You will need a stiff, straight piece of wire, a wire coat hanger works perfectly, with the hook bent straight.

Seagate FreeAgent Pro location of main clips.

The locations of the two problematic clips are at the base. Once these are unclipped the ones at the top unclip very easily.

Seagate FreeAgent Pro positioning of wire.

Seagate FreeAgent Pro positioning of wire.

Insert the wire into the gaps at the bottom, the idea is to push the clip that secures the cover. When the wire is inserted and pushing on the clip, gently try to remove the cover. Do not apply too much force because as soon as the clip is deformed it will be impossible to remove (this is from experience). The cover should declip on one side nicely. Repeat this process for the clip on the other side.

Seagate FreeAgent Pro location of four clips.

It can be noted that the two clips, located at the bottom have been broken off, this was the extremely measures that I took to remove cover. Hopefully this post will prevent you from doing the same.

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  • Eldon DeKay

    The real questions are: Did you have any problem hooking the drive up as an internal drive and also, is it an SATA drive? Finally, did it format correctly. I just bought two for $65 each and want to use them in my computer as a mirroring raid setup.

  • thydzik

    No problems at all. They are standard Seagate ST3750640AS drives. I am currently using the drive in a 4 drive raid-5 array.

  • Eldon DeKay

    That’s what I figured. I just got one taken apart and it is a standard ST3750640AS just like yours. Thanks for the directions. I had a tough time with the clips, but didn’t break them, so I guess I could put another drive in and use it. Where else do you get a 750 GB drive for $65. I’ll take the other apart tomorrow and initialize my array and get the copying done, free up the drives that are in use and get it all back together. Quick answer, by the way. Thanks again. I am constantly amazed by the resource the web is. By the way, I called Seagate today and the agent hemmed and hawed and said that it was an SATA drive inside but that the firmware was different and that the warranty would be void. I don’t even actually know if that is true because the label is standard, but they might have the serial number tracked that way.

  • thydzik

    That is the whole reason I purchased it, was cheaper to buy the Seagate FreeAgent Pro with the 750gb drive then just the drive (in Australia). I ended up putting a Western Digital 500gb in the enclosure and have been using it with no problems since.

    Picking them up for $65 is an absolute bargain.

    I didn’t check, but I bet Warranty is a standard 5 year warranty. I have yet to find a Seagate 750gb drive with OEM warranty of any sorts.

    Glad my post was of use.

  • Joe

    Good luck getting one of these apart. This guy must be a sadist because i spent over an hour trying to fish these tiny little clips off.

    This method does not work. The pictures are horrible also. He says push the clips, but doesnt say to lift them off, push them away from the screwdriver, or what. even after totally removing the metal covers on this case and being able to see the assembly, the clips just wont come off while trying to separate the case.

    Do yourself a favor and just rip the damn case apart. Its not worth the time or trouble to try to delicately remove the case from this drive.

  • thydzik

    Joe, if you have spend over an hour trying to remove these clips, it is clear that you have deformed them to the extent you can no longer remove them; this was the exact same problem I had.

    If you read through the whole post you will read I wrote “when the wire is inserted and pushing on the clip, gently try to remove the cover”

    There is no need to ‘rip the damn case apart’; read the comment by Eldon DeKay, he had no problems opening the case without ruining it.

  • Zack

    Thanks so much for the pictures of the inside. Unfortunately I found this after I had already done quite a bit of scratch damage to the case, but I actually have another one that I will try this method on. Got each of mine for $54 on clearance at Best Buy.

  • Shawn

    Zack, which Best Buy did you score the $54 units at?

    Eldon, where did you get yours for $65?

    Are these blowout drives just with the USB/eSATA module, or did anyone also get the Firewire module as well?

    Has anyone else seen blowout pricing like this anywhere else?

    Shawn

  • Andrew English

    Your story isn’t entirely true. I bought a Maxtor external RAID box a few months back, it came with two 500GB hard drives, GBit Nic, USB, blah blah… Recently one of the hard drives was causing problems so I removed the covers and found it had two Seagate 500GB SATA 7200.10 hard drives, looked at the stickers and both are the octangal ones you claim are counterfit drives, yes the warranty it unknown but after talking to Seagate they do this intially when they sell products with their hard drives built inside.

    So to claim the difference in the stickers on the drives determines whether its a conterfit or not is completely untrue.

    A.

  • thydzik

    Hi Andrew

    I am assuming you are referring to my post ‘Is your hard disk drive genuine of counterfeit’ http://thydzik.com/is-your-hard-disk-drive-seagate-genuine-or-counterfeit-fake/

    I am not suggesting that all rectangle stickers mean the drives are counterfeit, I am only suggesting that 750 GB drives with a rectangle sticker is a good indication. I am sure there are past and will be future Seagate drive sizes with rectangle labels, but I am yet to find one on a 750 GB drive.

    Further, this is only one factor you should look for. As per the post the label were of an extremely poor print quality and was not glossy plastic. The serial numbers would not register on the warranty checker, and further the serial number of the drive didn’t match that on the label.
    It was all these factors that pointed to the drive being fake.

    Travis

  • Gipfeli

    Do you also have the problem to transfer files from another external to the 750GB? My computer won’t detect both at the same time. But if it does, then I won’t be able to transfer files from the old external to the Seagate…

  • thydzik

    Gipfeli,

    I have had no problems transferring from a memory stick to the FreeAgent and back and forth.

    Try assigning a drive letter to the 2nd external drive manually.

  • Ryan

    Those problematic tabs are problematic on my new 1tb FAP because they are HUGE…the tab is very deep. Anyways, I disassembled the whole thing and found a nice OEM drive inside… that means I have to put them back if i need to warranty them. sadface.

  • Ryan

    But in seagates website it says it is warrantied still so who knows.

  • thydzik

    Ryan,

    How do you know the drive is OEM?

    From my experience all drives have 5 years warranty, whether OEM or retail.

  • Jason

    Ok Im in iraq, i let a guy borrow my seagate and he dropped it it fell from approx 3 feet and now nothing works on it. We have no service technions out here, i wish i could just take it to a local store but its not happening out here. If there any knowledge on what it could be i would greatly appricate it. Thank you Jason.

  • thydzik

    Jason,

    Whilst it is a bit difficult to troubleshoot the external drive from your description of ‘nothing works’, I shall give it a go.

    if no lights are coming on, then I assume it is a problem with the case. Is there notable damage? does it have any of the 5 year warranty left? if not the only option is to remove the drive.

    if lights are coming on, then I assume it is the drive. Remove the drive from the case; return for warranty, once received insert it into the case.

    Travis

  • Li

    anyone know how to take apart the new seagate freeagent desk version(white)?

  • Me

    Need help on how to dismantle a seagate freeagent desk.
    disassemble a “seagate freeagent desk” anyone?
    does anyone know how to take apart a seagate freeagent desk. – that is a statement. and hopefully is google searchable.

  • Kevin

    For the Iraq question, my drive survived the year in Iraq, actually 2 of them in a very high dust prone area but once I returned one of the drives stopped working. I followed the disassembly instructions and added a step of my own by just ripping the case apart and inserted the drive in my computer. The drive works fine, I would assume that the wiring in the drive had just had enough.

  • http://niketalk.com Nick

    I’ve found that the most effective way of opening this drive was to rip it apart. Thanks for the help though!

  • Greg

    I have been working on my drive all day, apperantly I have bent the clips. How did you get yours apart after that?

  • thydzik

    Greg,

    By pretty much by ripping it apart. You should be able to deform the clips enough that the shell separates enough to fit some tools in-between. Use a pair of side cutters or small saw to cut away at the clips.

  • pkitz

    I just ripped apart the seagate freeagent desk. use a butter knife to pry open starting in front by the seagate logo. the area that lights up when you plug in will be the side you need to take off.

  • FreeAgentKiller

    Pliers, Huge screwdriver and a serious side cutter, thats all you really need.

    I’m sure the guy who designed this chassis used to be a tank technician who… Just spent an hour ripping it apart, I really didnt know you could get screws that small in that tight…. Anyway, there is no chance of me using the case again, its off to the dump.

  • Bill

    Well. i got mine apart without destroying it. thydzik is correct about the method to do it. the only thing is that you have to push on those clips very hard and they will pop out of the seat. the way these clips are in there they are sandwiched in between 2 pieces of plastic. it looks to me like it was a put together once type of case. but mine came apart without breaking anything. just need alot of force to push on those clips.

  • thydzik

    Thanks Bill for the info.

    I knew there must be a way for opening it without destroying the case, as I would imagine they do this for any RMA warranties.

  • Bill

    Oh and if you check the warranty on the drive on seagates site. actually pretend like you want to return it. and use the numbers on the Drive itself. it says is a freeagent pro. if you look closer the S/n on the drive itself and on the enclosue are the same. unfortuantely there is no way i can see to disassemble the drive without scracting the heck out of the clips. so chances are they will know you were inside it.

  • http://thydzik.com/how-to-disassemble-a-seagate-freeagent-pro/comment-page-1/ chandu

    how to find serial n umber on seagate freeagent pro..
    exactly the same one as showin in the abv picture.
    can any one help me

  • siddharth

    I need to open my freeagent desk 1 TB….. Can someone help me out…

  • Andrew

    This is great and brilliant article. You have save my life :) Very very thanks for help with this disassembling manual.

    Andrzej [PL]

  • Rich

    I am on my third freeagent pro 750MB drive – just recieved the replacement this weekend, and within 2 hours, windows reported a drive write failure. I am sending the unit back for replacement (AGAIN), however, I am tempted to just take it apart when the replacement arrives and going internal. Does anyone know if it is the interface that is the constant problem or the drive itself? Likewise, has anyone taken it apart and put the drive in another external case?

    I am frustrated to no end with Seagate and this crappy external drive.

  • thydzik

    Rich,

    I am currently using the drive as an internal drive, I don’t see why it wouldn’t work in another external case.

  • Rick

    I just had to do this myself. $eagate has pi$$ed me off royally. I’m less than a year into their “five year warranty”. My old notebook PC was rendered inoperable in a car accident. No biggie— I’ve got it all on my $eagate hard drive, right?

    But when I plug my new notebook up to the $eagate, the USB plug breaks and collapses into the drive enclosure.

    Now, there is no actual disk failure, but $eagate will not simply drop my old disk into a new enclosure. They insist on replacing the whole drive and charging me a ridiculous amount of money to transfer the data into it.

    They just made a Western Digital customer out of me.

  • Rick

    An update:

    Seagate’s recovery guys called and told me that, depending on how much of the 465 GB I had saved to that drive that I want to keep, recovery would run anywhere from $500-2000. Had the guy not been so incredibly nice while giving me the bad news, I would have told him to pi$$ up a rope.

    He advised that since I seemed to have a pretty solid grasp on tech, I should just bite the bullet, void the warranty, and drop the disk into a new enclosure. On the plus side, he gave me hus number and told me if I ran into any problems performing that surgery, he would be glad to walk me through it.

    So… Mixed bag.

  • B

    I did the operation. With a little packing tape and some hack marks the useful case is back in action sporting a new 1tb drive for my main backup the original 350g is going to live in a PC. I couldn’t for the life of me gently open the case with a coat hanger though it seemed like a good idea. I did break the switch sensor lead and have to re-solder it. So a word to the wise. Be careful not to break the thin wire going to the switch. The good news if you break is it that its only a single conductor wire.
    Happy case cracking.

  • Xavi

    The Seagate Freeagent Desk is a replacement for the original Seagate Freeagent. The original Seagate Freeagent had several hardware defects – it was a very very poorly made product (though the Seagate software is good).

    The 2 main defects of the original Seagate Freeagent were:

    1. The front panel light sometimes drew too much power, causing the drive motor to sputter.

    2. The small USB connector on the back was flimsy, not braced and was known to break-off. This was a BIG problem, because losing 500GB to 1TB of data because of a flimsy connector was a big scare.

    The solution for owners of the original Seagate Freeagent is to extract the SATA drive from it and stick it in a Seagate Freeagent Desk. This is what I did (perhaps there was an easier way).

    As another poster said use a butter knife to pry open the lid, starting in front (on top) by the Seagate Logo. Work your way around and it will open. Take off the lid, unscrew everything. Remove the metal shielding and remove the SATA drive. The new light is an LED light which will NOT unscrew or unplug – so leave the light.

    <

  • PhantomReality

    So I just spent a good number of hours taking this b**ch apart. In essence this little guide helped a bit…but is missing a few critical details.

    First: note that the close up of the “wire” popping out the clip is very ambiguous because it is so close up you don’t know which side of the case it is on. To clear this up, the side that has the glowing seagate logo on it is the piece of plastic you should be trying to remove.

    Second: attempting to pop these out with a wire is going to prove very very difficult. I managed to get mine open by prying the thing apart just enough to see inside, then wedging a screwdriver right up next to it and twisting so as to force the clip out. If you do go with the “wire” route, it takes a considerable bit more than “gently pressing upwards” as it’s in there rather good. Also pressure should be applied forward, not upward (or inward into the case from the vent hole if that makes more sense).

    Third: This thing is F**king durable! I pried on the case for a long time, and didn’t break any part of it, not even the long LED which creates the orange glow, so don’t worry about being gentle.

    If anybody wants better pictures email me at PhantomReality@gmail.com.

    Good luck getting your porn (and other less important s**t) back everyone!

  • ucmbnko

    Thanks for the great information and follow-up notes

  • Dalboz

    I have a freeagent desktop, it won’t spin up when plugged into PC + Power, should i tear that sh*t apart?

  • thydzik

    tear it apart and RMA for warranty.

  • mdmsealman

    This is the way that I did it with out any problems. The clips are hard to get off, but take your time and don’t use enough force to bend the clips. If they bend you will have to rip them out, not good for the warranty.

    1. Remove the rubber feet
    2. remove the screws from where the rubber feet were.
    3. Remove the esata/usb base
    4. remove the lower plastic cover
    5. remove the tiny screws
    6. remove the metal shield
    7. remove the 3 base screws.
    8. stick a standard screw driver into the lower holes and twist. One side panel will move, one want. The removeable panel is the one with the logo on it. If you are looking at the drive from the back where the ports are, the panel is on the left.
    9. Stick the screwdriver between the plastic of the panel that moves. this panel has 4 clips holding it on very tightly but it can be pryed off.
    10. Once the panel is open, unplug the drive and remove it. It is in a metal free floating cage. Remove the rubber covers to reveal the screws.
    11. Pry the two cage panels apart and the drive is free. There is no permanent damage to the case, so you should be able to mount another drive in it.

  • Eric

    Wow…

    Now that I have ripped this thing apart, I am saddened by the fact that I just destroyed the most impressive piece of modern computer hardware I’ve seen. They just don’t make things like this anymore!

    Seriously, a metal cage around the HDD, mounted with 4 steel screws, suspended by rubber caps, wrapped in a plastic cover secured with inpenetrable metal clips, with everything wrapped in a sheet of alumunum and balanced on a pedestal that was secured with like 84 screws hidden beneath rubber caps.

    Phew…well, it’s in the trash now.

  • Pingback: Disassembling a Seagate Free Agent Desk 1TB « Gareth’s random Blog of fiddlings

  • scotty2hottie

    OKAY! my only question is if i rip this chunk o crap apart, and the drive is okay….. can i plug it into my mobo (sata) and get to the information still inside or will i have to format????

  • thydzik

    scotty2hottie , yes, they are standard drives, formatted with the standard windows file system

  • Shaarris

    Hi, Eldon DeKay,
    I have just walked past my seagate st305004fda1e1-rk -500Gig external. I am looking for the case to one, as I broke the USB connection on the case and destroyed it. Anyone who has one for sale would be a great help. Hope I didnt put this in the wrong place.
    Shaarris

  • Shaarris
  • ckhk212

    Succeed. I swap the 750gb out and put in a 1.5 TB. It works perfectly except power doesnt seen to function properly. :(

    The clips are really DIFFICULT to remove. Fortunately I didn’t break them. ha
    ckhk212@gmail.com, if u guys want a more detail disassemble guide

    Thanks thydzik

  • Chris

    I don’t know what it is about these clips but they just wouldn’t come out for me. I must have spent at least two hours pushing at them. I started by trying to be gentle like in the instructions, but that got me nowhere. I ended up getting the clips out using an extreme amount of force and two hours of effort.

    Part of the problem was that I wasn’t sure I was pushing in the right place or what the pushing was supposed to accomplish, so let me diagram it:

    |c|x|
    _|c|_|
    |b|c /wwwwwwwww
    |b|/
    |b|______________

    That’s a side-view of the clip (the parts filled with the letter ‘c’), plastic it hooks on to (filled with ‘x’) and the wire (‘w’) used to push at the clip.
    Yes, there is a piece of plastic coming up from the bottom of the case _behind_ the clip (‘b’) which makes it even harder to push back far enough that it can lift up past the edge it’s hooked on. I have a feeling that if you try to pry open the case at all, it only serves to compress the lip of the clip and make it even harder to push it back far enough, so don’t pry at the case. Instead, I think it’s best to try to use your wire to push the clip back and upwards.
    It’s very hard to get enough light and the wire in and see around the wire to see where to position it, but here’s a diagram of what you’ll see on the right side:

    |r|xx|r| |r|
    |r|xx|r| |r|
    |r|—|r| /
    |r|cc|r|
    |r|—|/
    |r|b /
    |r| /

    The vertical sections filled with ‘r’ are raised bars of plastic that are not movable and are connected to the bottom of the case. Sunk between the bars (and connected to them) is plastic that the clip hooks on to (‘x’), and below that is the head of the clip (‘c’) that you want to push back and up. You can actually see it move back a little when you push it. Be very careful not to push on ‘x’ because that may deform it enough that you can’t get the clip past, although the plastic there is strong so I think it would take a lot of force. There’s an open area beneath the clip (‘b’) which looks empty, but if you push the wire in there you’ll hit the plastic behind the clip. It shouldn’t hurt if you push there, but it won’t help either.

    So my advice is to push in and up at that clip with as much force as you can apply until the case starts to open. Since I wasn’t really sure if I was pushing in the correct place or what the pushing was supposed to accomplish, I ended up prying the case open from the sides and using an extreme amount of force to force the clip out, but I ended up with a lot of bent plastic, bent metal, and I’m surprised nothing was broken.

    Also, as one poster alluded to, there’s an inner shell of plastic (that the clips are part of) with an outer shell of aluminum simply glued to it. Part of the aluminum shell started to unglue from the plastic as I was going through the process, and I could have pried the aluminum completely free of the plastic which gives you a good view of the clips and what you’re doing. The only problem is this puts a lot of strain on the clips and no doubt makes them even more impossible to get out, so try pushing hard in and up with a wire or similar before you resort to tearing off the metal.

    One commenter said the clips were metal and one said they were tiny… they are neither. They’re plastic and thick and rather large and stupidly strong. After getting fed up with the final clip that just would not release I tried drilling off its head, hoping to break off the head or at least weaken it. All that ended up doing was putting a hole in the head and it still took extreme force to release. The raised ‘r’ bars of plastic mean you can’t see the full width of the head, so you can’t drill or cut it fully.

    Also, as others have mentioned, the two bottom clips release by just pulling them without too much force. I had both of them released before I could get the final top clip to let go.